Google General Questions

• What is a digital room key in your wallet?

  Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.

• How can I tell if I can use a Wallet key?

  If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.

• I am not able to add my digital room key to Wallet. What should I do?

  Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance!

• Can I use a digital room key and a physical hotel key card at the same time?

  Yes, you can use both. 

• What if I have multiple stays at a hotel?

  If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.

Google Specific Questions

• What happens to my digital room key in Google Wallet if I lose my Android phone?

  If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device – Google Account Help.

• Which devices support digital room key in Google Wallet?

  • Android: Android 9 or higher with NFC turned on.
  • Google Wallet: The latest version of Google Wallet app (recommended).

  Link to: Room Key in Apple Wallet FAQ